Monthly Archives: March 2009

The imperative of localism and local news

"Hyperlocal" is an ugly word.

This fad coinage is meant to represent a new discovery, a new way of thinking about journalism: "Hey, gee, we should do some of this local stuff. People might actually like to read about their home towns."

"Hyperlocal" is ugly because it attempts to rewrite history, ignoring the noble, once-primary role of newspapers — largely forgotten by journalists and publishers in the past several decades — as the concourse for community life.

In the decades preceding the current "hyperlocal" fad, professional journalists, and the people who manage them, didn’t seem to realize is that "local" is what newspapers did before the "professionals" took over and decided the local flower show was nothing more than a calendar item and real news mean combing over every council member’s campaign contributions.

Now before I go too far in bashing "professional" journalists, let me clarify what I mean: When Walter Lippmann wrote Liberty and the News in 1922, with its indisputable and irrefutable call to eliminate the average newshound’s careless handling of fact and his facile understanding of events, he correctly diagnosed the need for a better educated, less callow, more thoughtful kind of reporter. But what Lippmann meant by professionalism, and objectivity, is not the brand of professional journalist that eventually emerged.

Lippmann’s conception of "professional" had nothing to do with learning the craft and tools of reportage so that one might demonstrate better news judgment or never forget a who, what or when; it had everything to do with applying a scientific, intellectual approach to gathering facts, weighing evidence and presenting reports.

Journalism has gone astray by giving us too much of the former and too little of the latter.

For the purpose of this post, I’m speaking of professionalization — with its stenographic and reader-may-care approach to news — as practiced, not as it should be.  (I’ll have more on Lippmann in a later post).

The Hyperlocal Fad
There would be no need for a word such as "hyperlocal" if there wasn’t a void to fill in community news coverage. The bare existence of the term speaks to the unfocused and misplaced coverage of most newspapers over the past several decades. The advocates of "hyperlocal" needed a term to differentiate what most newsrooms did compared to what they should do; or for those outside of the industry who applied the word to their own Web start-ups, they used "hyperlocal" to describe the opportunity left gaping by newspapers.

But what we now call "hyperlocal" is what William Allen White called "locals."  White saw no distinction between the role of a newspaper in its community and the community. The Emporia Gazette printed to be the community, not merely to deliver the news.

The narrative arch of the Gazette says something about what a community newspapers should be, and where local newspapers went wrong. As White grew older, achieved greater wealth, and settled into national prominence, he increasingly ceded editorial control of his newspaper to a J-school-educated, younger staff. In Home Town News, a biography of White, Sally Foreman Griffith writes:

The divergence between White’s vision of journalism and his staff’s reflected different conceptions of the Gazette‘s proper role. The divergence appeared most clearly in the continuing conflict over the paper’s locals. According to Frank Clough, Lambert’s successor as city editor, both William Allen and Sallie White constantly complained that their weren’t enough locals in the paper. But the editors argued that the Gazette was no longer a local paper and should emphasize "its district news, its associated press reports, and its features rather than its strictly Emporia news." Clough told Mrs. White on one occasion, "the Gazette is just like a boy who is too big for short pants and his parents don’t think he is big enough for long ones."  ”Go along with you,’ she retorted. ‘Tell your reporters we need some more local items and don’t let your pants get too big for you.’" The two generations finally compromised on a policy of publishing the locals that were brought to the Gazette but seeking out only items concerning "the town’s more prominent citizens." From the point of view of White’s earlier broader vision of community, such compromise amounted to defeat.

Newspapers and Democracy
There has been much consternation of late among the print set about newspapers dying and its effect on society, such as this column in the Seattle Times, which asks:

Who will tell the people what their institutions are doing? Who will ferret out the corruption? Who will fend off the legal challenges to public information? If no viable alternative emerges, what does that mean for our representative democracy?

Those are all fine questions, and certainly nobody is suggesting that a community should be without reporters who know how to hold government officials accountable, but there is also a trace of pretension in that line of thinking, that only newspaper journalists can do the job. and that’s the only kind of journalistic job worth doing.

Newspapers abdicated their role as stalwarts of democracy in the mid-20th Century as they moved away from conveying community life to takers of minutes and recorders of controversy, more dedicated to the process of government and wire reports than what their friends and neighbors might be doing at the church on Wednesday night.

Once people could no longer pick up the local gazette and find out who was visiting from California and when Helen Carter was going to sell her famous peach pies, the papers became less relevant to their lives.

Without that relevancy, society and democracy suffered. People became not only less informed, but less involved in their communities.

Consider that 57 percent of Americans say that if their local newspaper went away, both online and in print, they wouldn’t miss it and it wouldn’t hurt the civic life of their towns. The numbers are just as dismal when the question is isolated just to regular newspaper readers. This is in keeping with an earlier Harris poll that found nearly two-thirds of Americans say their local newspaper doesn’t serve its community well.

There is a nexus, I believe, between readership declines and less engaged communities that cannot be blamed entirely on the rise of radio and television nor on changes in urban-to-suburban lifestyles.

Readership Declines
It’s not often discussed in newsrooms, but readership declines started at least fifty years before the introduction of Mosaic. Readership peaked in the late 1940s, more than a decade after radio became a commercial force, and years before television reached popular saturation.

And while U.S. newspapers are not alone in facing competition from new technology or changes in social habits, the readership slide is greater in the U.S. than any other industrialized nation, with American papers now ranking low on readership 1,000 adults.

There is certainly something going on with American newspaper readership that can’t be blamed on radio, television, the Internet nor changes in lifestyles.

In Bowling Alone, Robert Putnam writes about Americans becoming increasingly disengaged from their communities in the final quarter of the 20th Century. People stopped joining bowling leagues, or the American Legion, or showing up for the big community fundraiser.

Putnam writes about social capital, the idea that interconnectedness among people is what sustains a community. Web 2.0 geeks like to talk about social networks, but social networks exist in the non-digital world as well. If you understand the importance of people learning about what’s going on in the lives of their friends, family and neighbors, it’s easy to see why a newspaper that carries such news is contributing to the social capital of its community.

When newspapers stopped making such deposits in the bank of community good will, they became increasingly disengaged and less relevant to their home towns.

By every measure, according to Putnam, civic engagement peaked in the mid-1960s, well after the rise of television and suburban flight.

It wouldn’t be surprising however, that people stopped reading their local papers long before they stopped attending Rotary meetings. People are, after all, social animals. The long habit of social networking with people in their community would be less easily broken than a connection to a paid-circulation newspaper.

Circulation and readership declines are lagging indicators of a failure to contribute social capital.  Declining community participation is a lagging indicator of less knowledge about friends and neighbors.

Both might be equally blamed on the turn from community news to more professionally produced political and process coverage by newspaper staffs. I call this "Castor oil" coverage, as in "we think this is important and we don’t care whether you, dear reader, agree — take it and don’t whine about it."

(And note, too, readership declines started before newspaper chains became massive entities and were often publicly traded, so readership losses are not necessarily an ownership problem, either.)

Building Community on the Web
Sadly, its probably too late to save newspapers, and it’s too late for newspapers to save their communities.

The Web won’t save newspapers. The mere transference of newspaper journalism onto digital devices is a doomed business model.

But the Web can save and revitalize local communities.

I’ve spent my career in or around small newspapers. I’ve never worked for a big metro, and outside of once dreaming of an editorialist’s job with the San Diego Evening Tribune, I’ve not aspired to life at a paper of more than 100K circulation. I’m a home town boy at heart, even though I’ve never really had a home town.

One of the great benefits of launching The Batavian is that it brought me into contact with Bill Kauffman, author and historian whose books include Dispatches from The Muckdog Gazette and Look Homeward, America.

Before I met Bill, I never heard the word "localist," but I know now, that’s what I am (and I’m not alone; there is a movement in this country of localists/placists), and localism is at the core of my political philosophy. I believe strong communities make for a stronger democracy.  Call me a Luddite in the face of digital globalization and international hyperlinks, I still believe in the importance and vitality of geographic communities (and I’m sure I’ll get the comment or two calling me naive for not bowing down to the inevitable gods of a one-world community, or communities of interest replacing geographic connectedness).

Kauffman writes of himself in Look Homeward, America:

I am an American patriot. A Jeffersonian decentralist. A fanatical localist. And I am an anarchist. Not a sallow garret-rat translating Proudhon by pirated kilowatt, nor a militiaman catechized by the Classic Comics version of The Turner Diaries; rather, I am the love child of Henry Thoreau and Dorothy Day, conceived amidst the asters and goldenrod of an Upstate New York autumn.

Like so many of the subjects of this book, I am also a reactionary radical, which is to say I believe in peace and justice but I do not believe in smart bombs, daycare centers, Wal-Mart, television, or Melissa Etheridge’s test-tube baby.

You may not agree with all of Kauffman’s politics, but there is something to be said for finding fervor and valor in cherishing your home town and the unique individuals that give it vitality.

As journalists, we’ve gotten away from cherishing community — that isn’t objective enough — and it’s hurt not only democracy, but our business model.

Strong local communities are important to the education of our children, the safety of our streets, the growth of our businesses, the employment of our neighbors and the quality of our parks.  By every measure, our well being depends on the quality of life were we live.

There’s nothing wrong with leading a digital life, but in the end you still need a life beyond the walls of your dwelling, and the kind of life you live in your community depends on the quantity of social capital you build.

It’s impossible to squander social capital and expect a community to thrive. We still share in the responsibility for potholes and clean parks, whether or not we drive or walk a dog. We are all part of a geographic community, whether we admit it or hide behind our Facebook friend feed.

And journalists, most of all, and publishers, and even the ad sales reps, can’t escape from social responsibility. If communities are to become vital again, journalism is going to either provide the bonds and lead the conversation, or cease even its current tenuous hold on relevance.

It’s ironic, given what I hoped to accomplish with The Batavian, that I picked Bill Kauffman’s community before I ever read a sentence of his work. The mission of The Batavian was never, in my mind, merely to fix the local news business model, but also to revitalize community journalism. Of course, to me, the business model and the journalism model are one and the same.  Revenue declines are closely related to readership declines, so we must fix readership before we can fix revenue.

The early results of The Batavian drawing together a community and creating a more engaged readership is promising. I do believe the digital tools of instant publishing, unlimited space, conversation and connection can re-energize the kind of community journalism that inspired William Allen White to grow the Gazette into a great local institution.

If this approach works — whether it be The Batavian or similar ventures –  we can reverse the trend of "bowling alone" and bring back the kind of community life that best serves a vibrant democracy.

But to make this approach work, it’s going to take people — including many of today’s trained journalists — to rethink everything they’ve learned about community journalism as practiced over the past half century or so. Merely promoting the "hyperlocal" fad isn’t going to get the job done. We need to bring back locals, and bring back the direct connection and involvement in the community by the people covering the community. This isn’t the detachment taught in J-schools. It’s participatory and social. But it will work. It must.

Books to Buy:

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Louis Prima and Keely Smith: ‘Hey Boy! Hey Girl!’

http://www.youtube.com/watch?v=q8qiz0Sqvas

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Reactions to VC-backed ‘scalable’ local news sites

I’ve received almost universal positive feedback on my "hyperlocal" post (well, from everybody but Jeff Jarvis).

I think the only people who would disagree are those at least maginally connected to the New York VC bubble, where the cocktail chatter is always about "scale." It’s never about building a sustainable business model.

Lucas Grindley put up a very smart post, comparing the SUNY/Times approach to a get-rich-quick-scheme. I think he’s dead on.

Why would anyone build a site targeted toward a small group of people and then worry about whether it can "scale" to serve a large group? That smacks of a confused business strategy. A hyperlocal business must first be able to make money by standing on its own — even if it never becomes a franchise.

That’s real scalability. Quite frankly, it’s dumb to start any business that can’t break a profit unless it rapidly expands. I’d be leery of anyone pitching such an idea, which isn’t much sounder in strategy than a Ponzi scheme.

Lucas also writes:

There is no shortcut to online success. Media companies look at their competitors from the technology world and see only what exists now, conveniently overlooking the immense effort and sacrifice it took the founders of Facebook or MySpace to attain.

Unfortunately, newspapers continue to look for the quick fix. Reality check: There isn’t one. It takes hard work to create new business, and the fact is, most businesses fail. I think Lucas is on to something — these VC-backed "scalable" local news sites are really just a ploy to huckster some money, not build a sustainable business model.

The question VC’s should be asking is, "is it sustainable?" Not, "Is it scalable."

Nathan Walls also takes a smart look at the issue and concludes:

Maybe there is a way to abstract a platform and aggregate neighborhood sites, but, just as mountains have their own weather, neighborhoods are unique and not taking the time to dive into them and understand them is a mistake. The large, monolithic approach is not the workable one. There’s no rule saying there must be a way to build and sustain a larger business out of “hyperlocal” content.

Finally, in comments, Jane Stevens points us to Brownstoner.com, a Brooklyn-based independent news site that will now face some SUNY-backed competition.

In looking at Brownstoner, it struck me what the SUNY-Times sites are, it turns out, are socialistic efforts.  Brownstoner is now facing competition from a government backed agency (SUNY) using essentially free labor. How is that a fair competitive situation?

Government should let free enterprise thrive, not try to kill it.

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VCs chasing fool’s gold in funding ‘hyperlocal’ projects that ‘scale’

Over the past three days or so, I’ve had a few conversations about "scale."

If you haven’t dealt much with the IT side of the online world, you may not be too familiar with the meaning of the word in context.  For years, the only time I heard the word "scale" was when applied to server architecture.  You need software and hardware to scale, meaning grow, in order to handle increased traffic demands. That’s the simplest way to put it.

Now scale is being applied to "hyperlocal" start ups.  And the meaning in this context, as I take it, is that a "hyperlocal" business needs to have the capability to expand in multiple towns and neighborhoods rapidly at a very low cost.

I woke up this morning to this tweet from Jeff Jarvis:

jeffjarvis @howardowens But there’s no way to afford one full-time pro from an organization per town or neighborhood. Doesn’t scale.

He was referencing a debate we had on his blog about a new Times/CUNY "hyperlocal" project.  In comments, I offered up a critique of the approach.

In his post, Jarvis wrote:

The Times is working in two neighborhoods in Brooklyn — Fort Greene and Clinton Hill — and three towns in New Jersey — Maplewood, Millburn, and South Orange. In each of these two pilots, they’ll have one journalist reporting but also working with the community in new ways. The Times’ goal, like ours, is to create a scalable platform (not just in terms of technology but in terms of support) to help communities organize their own news and knowledge. The Times needs this to be scalable; it can’t afford to – no metro paper can or has ever been able to afford to – pay for staff in every neighborhood and town. (emphasis added)

In response to my comments, I received a private e-mail from somebody quite familiar with the "hyperlocal" space and funding such projects and he too raised the issue of scale. A couple of days ago, I had a phone conversation with another expert in the field, and he expressed concern that no venture capitalist would fund a "hyperlocal" play that didn’t "scale."

Now, granted, I have an apparent conflict of interest on this topic because I now run a local news project that from the beginning has faced criticism that it will never scale.

Still, I’m convinced The Batavian approach is the only option if you want to build strong positive-margin local online news businesses.

It may be a bitch to "scale," but it’s the best approach to the problem.

The "hyperlocal" approaches that supposedly "scale" don’t scale in one very important aspect: building new audience for community news.

Sure, they might appeal to a segment of the population that is already involved in a community, but they’re not tackling the "Bowling Alone" problem.

In order to build a high-margin business with local online news, a sad fact must be addressed: that local community news is currently only a niche product.  Entrepreneurs need to think about not only "how am I going to appeal to the people who care now, but how am I going to get more people to care about their community so I can grow my audience?"

It’s an exceptionally hard question, but I’m convinced we’re making progress with The Batavian. Increasingly, we’re seeing people involved with the site who were not previously activists in the community, and I’ve heard from some who were not previously regular newspaper readers.

There’s no way around it: Local news is a high-touch proposition.  You need professionals in the community who champion the community and act as evangelists for the Web site. The job involves more than just covering stories or even asking civic leaders to post their own items (and that in itself is significantly hard, continuous work).

The "it’s got to scale" approach is merely repeating the mistakes of local newspapers from the past half-century or more. It’s creating a sterile and disengaged product that does nothing to solve the problems chipping at the foundation of the newspaper business.

The mistake newspapers have made — and Jarvis hits on it in his own post when he says newspapers never had a correspondent in every neighborhood — is that newspapers have becoming increasingly detached from their communities.

As newspapers became more cookie-cutter (and this isn’t just a chain newspaper problem, but it has befallen family-owned papers as well) and the craft of journalism was transformed into a profession, newspapers have simply become less interesting to many of the people they purport to serve. Editors and reporters are often just passing through a newsroom, stepping along their career paths, blwoing into town with attitudes that maginalize real local news in favor of "hard news" and a "take it or leave it" attitude when readers don’t like what they do.

There’s no involvement, no conversation, no agenda for nourishing the community.

(Caveat: I’ve met some publishers, editors and reporters who very much care about and are involved in their communities, but these are exceptional people.)

Meanwhile, increasingly, we’re getting what we’re after in Batavia — people who know our site LOVE our site. It’s a thrill to walk around town, meet people and have them excited to meet me because of what we’ve done with The Batavian.  I had a little fan base when I was a young reporter, but it was nothing like the response I sometimes get in Batavia.

And that’s the excitement and engagement you want (and I’ll say, I think we’re only half way to where we need to be in Batavia) if you plan to grow your audience beyond a niche concern.

A cookie-cutter "hyperlocal" play, with no paid staff in the commmunity and some regional or national brand, just isn’t to get you that level of engagement.

The Web is all about people. Because the Net is based on technology, many people tend to think that technology alone can solve any problem.  But besides Google, what pure technology company has really been successful? Every other success I can think of has been about people, from the personal voice of blog writing, to the real people who power YouTube, to the stunning success of social networks such as Facebook.  People come to the Web to make connections with real people. A faceless technological approach leaves them cold.

The VCs who are funding these supposedly scalable "hyperlocal" solutions are chasing fools gold. They would be better off pouring their money into today’s stock market, or maybe buying a bank. They are investing in products that will never be better than low-margin businesses, even on a national basis — in part because "scale" also means their easily replicatable, which means low-barrier to entry, which means lots of competition and even low margins and more likely no profits at all.

If you want profits, invest in people, not technology.

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Why nobody clicks on your home page links

During my last trip to Boston, I asked a friend: "When is the last time you picked up the Boston Globe and read it cover to cover, every story?"

He starred at me blankly, not comprehending the question.

It was a stupid question, because pretty much nobody ever reads a newspaper cover to cover, not even a small newspaper.

We all read a newspaper the same way — we scan, looking for interesting headlines, skimming the leads, looking for something interesting.

Once we find something interesting, we will start to read and maybe even follow the story past the jump, but the vast majority of headlines that pass before our eyes are merely a blur as we hunt and peck for a useful nugget or two.

Yet, some people seem to think that just because a link on a home page exists, it gets clicked.

If you run a newspaper web site and are under the false impression that just because you put a story link up, people will follow the link, I invite you to open your login to Ominture and study the Paths report. You’ll be disappointed in what you will find.

What you will find, unless some sensational story hit that defies the rule, is that not a single story link is among the top-10 paths followed.

What you will find is the vast, vast majority of visitors hit the home page and left. They didn’t click a single link. The next most frequent path, at between 4 percent and 8 percent of your visitors, will be home page to obituaries.  The third most popular path will be home page, obituaries, home page and then exit.

The rest of your top 10 paths will round out with home page to another section front and then exit — meaning, still not a top 10 path that leads to a story click, not even home page, sports section, story link. 

When you do get to a home page-to-story-link path, that path will represent little more than 1 percent of your site traffic.

Before you start blaming your site design for this lack of story traffic, stop again and think about how you read a newspaper.

People go to your home page not to find stories to read, but to harvest headlines on the off chance one or two of them will be of sufficient interest for a click.

That’s one reason newspaper.coms are foolish to let aggregation sites such as Topix display all of their headlines and leads.

Topix is in the business of creating a substitute home page for your community news.

By aggregating all of your content, as well as other media covering your town, they are aiming to create an experience for users that says, "You don’t need to visit all of these other sites. We’re all you need. We’ve got all of the headlines (which you will only scan) and free classifieds, to boot (not that Topix free classifieds seem to get much traction).

At GateHouse Media we asked Topix to stop aggregating our content because we couldn’t figure out what value we derived from Topix trying to steal our audience. It would have been different if Topix actually generated traffic for our sites, but referrers from Topix never rose much above 1 percent of our overall traffic.  

Some would argue that Topix is paying for its headlines and leads by the traffic it generates, but if it’s not generating much traffic how do you measure whether it’s hurting more than helping?

Compare Topix, however, to a site like Google News.

Google News drives a significant amount of traffic to news sites.  Why? Because it has one primary purpose: to drive traffic to news sites. It’s a click-away site, meaning Google believes the greatest value it provides its users is to serve up links worthy of a click.

My bet is that most of the clicks driven by Google News are derived from search, not from the automated aggregation pages. People click on headlines when they express a specific intention through search to find a particular story.

As I’ve said before, the web is intention driven.  If your home page is designed to meet the intention of headline skimmers, that’s going to be the majority of your audience. But if your home page is designed to get people into your stories, like a blog does, then you will design your site accordingly.

Think of how you read a newspaper and don’t be surprised that few people click on your headline links. Think about how you want people to use your web site, what intention-driven mindset you want to satisfy, and design your web site accordingly.

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Why home page ads may be more valuable than story page ads

All web activity is intention driven.

People visit web pages, whether arriving via search, a link or a bookmark with a specific intention.  That intention might be to read a specific story, see what’s on sale, scan headlines or connect with a friend.

How well a web page helps a user satisfy that intention determines whether a user will return to that page or recommend it to others.

The page may not efficiently satisfy a user’s intention — the web world is full of poorly designed pages that survive by providing a marginal benefit to users, newspaper.com sites chief among them — but so long as the user is free to focus on that intention devoid of distractions or unexpected interruptions, the user experience will be OK.

Much has been made of eye track studies that demonstrate banner blindness. What’s interesting is the only "banner blindness" eye track reports I’ve been able to find demonstrate banner blindness on story pages.

I’ve never seen such a study — and if you have, please let me know — on a newspaper.com home page.

The banner blindness studies support, I think, the proposition that user behavior on the web is intention driven.  When a user clicks on a link — whether from aggregator, search engine, blog or newspaper.com home page, the user has expressed an intention to read a particular story or post. The user is solely focused on that task, so she ignores the banners.

But what is the intention of a user visiting a newspaper.com home page?

I do not have available to me an eye track study to support my theory, but I do have years of experience studying heat maps of user behavior on home pages in Ventura, Bakersfield and GateHouse Media, and I believe the user intention is to scan the newspaper.com home page looking for something interesting.

Notice, I didn’t say "something interesting to click on." Just "something interesting."

Users visit a newspaper.com home page not so much because they want to dive deeper into the site, but because they want to see what is new.

We can debate whether the typical newspaper.com is doing well at satisfying that intention, or more importantly, whether that is the right intention to meet, but I believe that is the typical user intention.

Most such well-intentioned users are most likely looking for the latest news, or other new content, but I would contend that a scanning user is a user who is more likely to take in the full breadth of the home page — they’ll see your top nav links, your promos for your special features and, most importantly, your home page advertising.

This is why it’s probably a mistake for newspapers not to put more advertising on their home pages. The home page audience is more likely to notice a home page ad than an story page audience. (I know there are studies that contradict this theory, that more ads on the home page lead to less effective ads, but I don’t believe this proposition has been fully and fairly studied at the community news level, where local ads tend to be highly relevant to local users.)

And it’s also why newspaper publishers should think about how to get more visitors to the home page. That’s where the money is, and that’s best vehicle for generating audience growth.

Conversely, story pages need to be parred down to the essentials. Banner ads on story pages are a waste. Contextual ads might have some value, but the best move a publisher can make with story pages is use single-focus pages as a vehicle for promoting other content.

By visiting a story page, a user has expressed at least a marginal interest in the content you have available. Use the story page to present more content, be it top headlines, most e-mailed stories or "related stories."

I’ve seen page views increased by 10 percent with the introduction of a pretty low-tech "related content" widget.

Giving users more content choices on a content page works — more advertising choices, not so much.

Your goal as a newspaper.com publisher is to increase user loyalty. Your ideal user visits multiple times per day, ideally by constantly refreshing your home page to see what is new.  The more you can entice the occasional visitor into reading your content, the more likely that user is to become a frequent home page visitor.

If your advertising is highly relevant to that user, he is more like to take notice and also be inclined to support the businesses that support your news operations. It becomes a virtuous circle.

When designing your web strategy, think constantly of user intention. Ask, how are people going to use this page? Then design your page strategy around that intention so that both the user’s consumer needs and your business needs are satisfied.

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The myth of the deep link

Not all links are created equal.

Not all links generate traffic.

Some links are downright harmful.

Yet, to a large class of digerati, the link is a fetish.

Woe to he who questions the value of a link.

I’m sorry to state the truth, but just because you create a link doesn’t mean a single user will click on it.

Even Google doesn’t treat all links equally. Internal and external links appear to get weighted differently, and the better the Page Rank of a site, the more valuable are its external links.  For Google, too, the words associated with a link play a role in how its algorithm evaluates the link.

Not all links are created equal.

And some links can be downright harmful.

The first time my blog was hacked, some spammer filled it with redirects and then linked to it from a hundred other blogs. Google immediately punished my site by  lowering its Page Rank. HowardOwens.com went from the first search result for "Howard Owens" to a single interior story link on the fifth page of search results. I was dead to Google for about three days. (Thanks to Matt Cutts for resurrecting me.)

Needless to say, I wasn’t happy with those 100 unwanted links.

A link can also be harmful when it is associated with words that misrepresent the content of a site.  This can harm search results or leave people with a false impression of the site being linked to.

A link from a mega site like Fark might be fun, but it isn’t necessarily helpful to a local publisher.  Some publishers will complain about the non-monetizable traffic, but bandwidth sucking links isn’t the real harm. The real harm is for publishers who sell ads on a CPM basis. 

A local advertiser, on a CPM model, can see an entire month’s worth of bought-and-paid-for inventory served up to a non-local audience in a matter of hours based on a Fark link.  And the Publisher is left serving up less valuable remnant ads for the balance of the month, and the advertiser is left wondering why his ad stopped appearing on the site.

Modern ad serving software has methods to help account for such spikes in traffic, but such balancing isn’t perfect and some impressions are wasted.  Mainly, the example still demonstrates that not all links are created equal.

And depending on the context, a link might act as a substitute for actually visiting the site receiving the link.

If a headline and lead, for example, tells a user all he or she needs to know about a particular news story, why would that person click on that link? In that scenario, you can drew one of two conclusions: Either the story wasn’t sufficiently compelling that the non-visiting user probably wouldn’t have gone to your site to find such a story anyway, or the user will decide, "well, now I don’t need to visit that site because I already know all I want to know about the news."

One result is neutral, the other result is harmful.

None of this is to say I don’t believe in and support deep linking, or linking of any kind.

Back in 1996 or so when the first arguments over deep linking emerged, somebody on Steve Outing’s old Online-News e-mail discussion list pointed out the value of linking, of networked sharing, by using this metaphor: when the water level increases, all boats rise.

I still believe in all boats rising, but I’m also not interested in making a fetish out of the link.

Any professional charged with growing a web business needs to make calculated observations about the benefit or harm of any web practice and decide for himself whether a particular practice or belief is going to benefit the long-term viability of the business.

When you blindly follow the herd, you’re not doing your job.  I’m sure a guy like Eric Schmidt at Google would agree. That’s "What Google Would Do" – encourage you to make your own evaluations and observations.

Linking is one of those issues that should be carefully considered so that you ensure your linking practices and policies are a benefit to your business organization and not a detriment.

Not all links are created equal.

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The myth of multiple gateways into a news site

If you run a small town, local community newspaper site, the most important page on your server is your home page.

Take a look at your stats: More than 50 percent, and maybe as much 70 percent of your Web traffic flows to your home page.

Now, some people who think they understand SEO might step forward and say, "Well, you’re just not correctly optimizing your content for Google."

I say, those people don’t know what the hell they’re talking about.

It takes a little thought, but if you look at the typical small town newspaper web site, you’ll understand that the content of such sites serves a narrowly focused audience — people who live in that town (and a few stragglers who once lived there).

Now, the occasional story might arise that generates global interest, but on a day-in, day-out basis the content a local newsroom produces is of merely parochial interest.

No matter how well your site is optimized, if few people are searching for Joe Bubba’s DUI arrest, that story isn’t going to show up in Google. It’s the "tree falling in the forest problem." Even if your story is indexed and highly optimized, if nobody ever enters search terms that brings the story to the surface, the story might as well not exist in Google.

And being a small town site, there are likely few if any bloggers who are likely to link to the Joe Bubba story.  I’m sorry, but unless Joe Bubba is somehow tied to Newt Gingrich, neither Instapundit nor Daily Kos is going to link to his arrest, no matter how shocking it is back home.

SEO has its place, but it doesn’t negate the importance of a newspaper.com’s home page.

I don’t have the documents in front of me (and it’s not online as far as I know), but Greg Harmon of Belden once showed me research that indicated about 70 percent of the traffic of a small-circ newspaper.com came from visitors within that paper’s DMA.  In my own observations of traffic patterns in Ventura, Bakersfield, with GateHouse Media and running The Batavian, I would say that’s roughly true.

And it makes sense. Again, the vast majority of content produced by a local newspaper is of purely parochial interest. If your in Los Angeles, you are not going to have much cause to visit the Web site for the Freeport Journal-Standard, unless you were from Freeport, Ill. or had family there.

Local news sites live or die on how well they meet the needs of a local audience.

The same cannot be said for major metro sites, and perhaps this is where some of the confusion comes from on this topic. The bigger the newspaper, the more bloggers there are who follow it’s content, the more often it covers stories of a googable interest, and the bigger its global audience.

This is certainly true of sites such as the New York Times, CNN, Boston Globe and Chicago Tribune, for example. I’ve heard, but have not seen the actual stats, that as much as 70 percent of a major metro’s traffic flows to interior pages.

Expecting that much interior traffic for a small town site is like hoping a banker will turn down his bonus. It’s just not going to happen.

This is why small-circ newspaper publishers need to protect their home pages like Obama clings to his Blackberry.  It is the key to revenue and audience growth. 

Most local publishers have piss-poor home pages, but that’s an issue for another blog post.  But even the worst newspaper.com home page is more valuable than the aggregate of all the internal story pages.  In part, that’s true, because the home page is the only page most of that 70 percent local audience will typically visit. But, again, that’s a topic for another blog post.

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