The Arizona Daily Star is struggling with comments on stories. Recently, the trolls have come out in mass. That is exactly what will happen without monitoring and policing. A newspaper site simply can’t post comment links and then let things run on their own. It takes time and effort to have quality user participation. The only answer/solution is to create a new FTE position and hire somebody to manage things. Removing comments, not having them, is not an option. The second part of the answer is to tie comments into user profiles and create some peer-to-peer accountability. Of course, I’ve been through this before. (via Danny Sanchez)